Ask Me For Help
Hello there! I'm Paige Turner, and I'm here to help. FAQ: Read through some Q&As on this page, and if you're still stuck, feel free to reach out in the bottom right corner of the page. My Top Tip: Use Control F or Command F to search for keywords on this page to dive straight to your Q&A. I'm always hovering in the background, so for instant answers to any queries or just to say "Hi" hit the 'Paige - Team Assistant' box down below in the right corner. |  |
The Submission Process
Q: How or where do I submit my entry?
A: Click "Enter Here" on the home page, order a package, and follow the instructions in your confirmation email.
Q: Do I submit my entire book?
A: No. Submit only your first 10 pages (max 3,000 words). The full manuscript is requested later if judges request to see more.
Q: Did I submit my novel correctly?
A: Writing Awards (unpublished manuscripts) and scripts or screenplays should have no covers; Book Awards (published books) must have covers.
Q: Can I edit my submission after entering?
A: Yes, until the final deadline (usually end of June), unless you have already marked it as "Ready for Judging".
Packages & Extras
Q: How can I upgrade my package or add a second submission?
A: You can upgrade from Bronze to Silver (for two entries) or add extras via the link in your user dashboard.
Q: How do I claim my Optional Extra or Pitch?
A: All claims must be made through your logged-in dashboard under Me > Claims Dashboard.
Q: I don't have a PayPal account, how can I enter?
A: You can use PayPal guest checkout with a credit card or contact the team via the contact page.
Q: Why is my discount code not working?
A: Ensure you select a package before applying the code. Type it manually to avoid copying hidden blank spaces.
Judging & Timelines
Q: What is the award timetable?
A: Submissions open in January and close in June. Finalists are announced in August, with Winners in November.
Q: How will agents and publishers see my work?
A: Our panel of agents and publishers reviews submissions online. They may offer representation or contracts if they like your work.
Q: Where can I see judges' comments?
A: All submissions get at least one line of feedback. You will be emailed when a judge leaves a comment on your submission page.
Q: Who receives a prize?
A: Category and genre winners can receive mentorships, publishing deals, or audiobook production.
Account & Profile
Q: How can I edit my bio?
A: Log in and navigate to Me > My Profile > Edit to update your bio and professional details.
Q: Why does my surname appear twice in my bio?
A: This happens if your full name was entered in the "First Name" box. Go to Me > My Profile > Edit > Name & Country to fix it.
Q: How can I reset my password?
A: Use the "Forgot Your ID/Password" link on the login page or visit pageturnerawards.com/user/reset.
Q: I was announced as a finalist, but I'm not on the page?
A: You must upload an image or bio to be visible on results pages. Users without these will not appear.
Q: How do I edit my profile?
A: Edit profile: To edit your bio, go to your profile from the ME tab on the main menu, and click edit.
Q: Do I need to add social links?
A: No, but if you'd like judges to see your social profile, add them. To add your social links, go to your profile, click edit, and add the links.
Troubleshooting & Tech Support
Q: Why am I getting an "Access Denied" message?
A: Check that you are logged in and have an active package. Try using an 'Incognito' or 'Private' browser window to clear cookie issues.
Q: I haven’t received a receipt or confirmation.
A: Check your junk/spam folder immediately and ensure you finished the final submission step after payment.
Q: How can I check that you have my submission?
A: Log in to your dashboard and check "My Submissions" to confirm it is listed.
Before sending us a message, please check out these frequently asked questions.
Or ask me, Paige. I'm still hovering down in the bottom right corner.
